ClinixChat Terms and Conditions

Effective Date: February 2, 2026
Last Updated: February 2, 2026

1. INTRODUCTION AND ACCEPTANCE

1.1 Agreement Overview

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding contract between you ("User", "you", "your") and ClinixChat Ltd ("ClinixChat", "we", "us", "our"), governing your access to and use of the ClinixChat platform, including our website, mobile applications, messaging services, and all related features and functionalities (collectively, the "Platform" or "Services").

1.2 Acceptance of Terms

By creating an account, accessing, downloading, or using any part of the ClinixChat Platform, you acknowledge that you have read, understood, and agree to be bound by:

• These Terms and Conditions

• Our Privacy Policy

• Our Cookie Policy

• Our Acceptable Use Policy

• Any additional terms applicable to specific features or services

If you do not agree to these Terms, you must immediately cease all use of the Platform.​

1.3 Agreement to Electronic Communications

By using ClinixChat, you consent to receive communications from us electronically, including emails, in-app notifications, and secure messages. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.​

1.4 Updates to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Platform with an updated "Last Updated" date. We will notify you of material changes via email or prominent in-app notification at least 30 days before the effective date. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms. If you do not agree to modifications, you must discontinue use and may close your account.​

2. ELIGIBILITY AND ACCOUNT REGISTRATION

2.1 Eligibility Requirements

You represent and warrant that:

✓ You are at least 18 years old (or legal age of majority in your jurisdiction)
✓ You have the legal capacity to enter into binding agreements
✓ You are a licensed healthcare professional, healthcare organization, or authorized healthcare staff member
✓ You possess valid professional credentials and registration with applicable regulatory bodies
✓ You are not prohibited from using ClinixChat by applicable law or regulation
✓ You have not been convicted of crimes involving fraud, theft, violence, or professional misconduct
✓ Your professional license has not been suspended, revoked, or subject to disciplinary action
✓ For Organizations: You are authorized to bind your healthcare organization to these Terms​

We reserve the right to refuse service to anyone in violation of these eligibility requirements.

2.2 Account Registration Process

To create an account, you must:

1. Download the ClinixChat app or visit 

2. www.clinixchat.com

3. Complete the registration form with accurate information:

   • Full legal name

   • Email address (must be valid and unique)

   • Phone number

   • Professional credentials (license number, registration details)

   • Healthcare specialty and role

   • Organization/practice affiliation

   • Professional address

   • Secure password meeting our security requirements

4. Upload verification documents:

   • Professional license or registration certificate

   • Proof of professional indemnity insurance

   • Identity verification (government-issued ID)

   • For Organizations: Business registration documents

5. Verify your email address via confirmation link

6. Complete identity and credential verification process

7. Accept these Terms & Conditions

8. Accept our Privacy Policy and HIPAA Business Associate Agreement (if applicable)

9. Complete mandatory security and compliance training

   
   

2.3 Account Verification

ClinixChat employs a verification process to ensure platform security and compliance:

• Professional Verification: We verify all professional credentials with regulatory bodies (e.g., GMC, GDC, NMC, state medical boards)

• Identity Verification: Third-party identity verification may be required

• Organization Verification: Healthcare organizations must provide proof of registration and authorization

• Ongoing Monitoring: We reserve the right to periodically re-verify credentials

• Verification Timeline: Initial verification typically takes 2-5 business days

Your account will have limited functionality until verification is complete. We reserve the right to suspend or terminate accounts that fail verification.​

2.4 Account Security

You are responsible for maintaining the confidentiality and security of your account:

• Create a strong, unique password (minimum 12 characters with uppercase, lowercase, numbers, and symbols)

• Enable multi-factor authentication (MFA) when available

• Never share your login credentials with others

• Immediately notify us of any unauthorized access or security breach

• Log out after each session, especially on shared devices

• Keep your contact information current

You are solely responsible for all activities conducted through your account, whether authorized by you or not. ClinixChat is not liable for losses resulting from unauthorized account access due to your failure to maintain security.

2.5 Account Types

ClinixChat offers different account types:

Each account type has specific rights, responsibilities, and limitations detailed in your subscription agreement.​

3. PLATFORM SERVICES AND FEATURES

3.1 Core Services

ClinixChat provides the following core services:

Secure Messaging Services:

• End-to-end encrypted messaging between healthcare professionals

• HIPAA-compliant communication channels

• Group messaging for care teams

• Message read receipts and delivery confirmation

• Message archiving and retrieval

File Sharing:

• Secure transmission of medical documents, images, and files

• Support for DICOM, PDF, JPEG, and other medical file formats

• Encryption for files at rest and in transit

• Access controls and permissions management

• Audit trails for file access​

Patient Communication:

• Secure patient-provider messaging

• Appointment reminders and confirmations

• Test result notifications

• Health education materials

• Consent management​

Care Coordination:

• Multi-disciplinary team communication

• Referral management

• Care transition communications

• On-call scheduling and handoffs

• Emergency notifications​

Integration Services:

• Electronic Health Record (EHR) integration

• Practice Management System (PMS) connectivity

• Calendar synchronization

• Single Sign-On (SSO) capability

• API access for enterprise accounts​

  
  

3.2 Service Availability

• Uptime Target: We strive for 99.9% platform availability

• Maintenance Windows: Scheduled maintenance will be announced 72 hours in advance

• Emergency Maintenance: May occur without notice to address critical security issues

• Service Interruptions: We are not liable for interruptions due to circumstances beyond our control​

  
  

3.3 Service Limitations

ClinixChat is NOT:

• A substitute for emergency medical services or 911/999

• A platform for providing direct medical diagnosis or treatment

• A medical device or diagnostic tool

• Suitable for time-critical or life-threatening communications

• A replacement for in-person medical consultations when clinically necessary

EMERGENCY DISCLAIMER: Never use ClinixChat for emergency medical situations. Always call emergency services (911/999) for immediate medical emergencies.​

4. USER OBLIGATIONS AND ACCEPTABLE USE

4.1 Professional Conduct

As a healthcare professional using ClinixChat, you must:

• Maintain all applicable professional standards and ethics

• Comply with regulatory requirements (HIPAA, GDPR, UK Data Protection Act, etc.)

• Exercise professional judgment in all communications

• Maintain appropriate professional boundaries

• Document clinical communications according to medical record standards

• Obtain necessary consents before sharing patient information

• Report adverse events and safety concerns appropriately

  
  

4.2 Prohibited Uses

You may NOT use ClinixChat to:

Content Prohibitions:

• Transmit illegal, fraudulent, or harmful content

• Share Protected Health Information (PHI) without proper authorization

• Distribute malware, viruses, or malicious code

• Post discriminatory, harassing, or abusive content

• Share pornographic or sexually explicit material

• Transmit spam, advertising, or unsolicited commercial messages

• Impersonate others or misrepresent your identity or credentials​

Security Prohibitions:

• Attempt to breach platform security or encryption

• Access accounts or data without authorization

• Interfere with platform operations or other users' access

• Reverse engineer, decompile, or extract source code

• Use automated tools (bots, scrapers) without permission

• Circumvent access controls or security measures​

Professional Misconduct:

• Provide medical advice outside your scope of practice

• Prescribe controlled substances inappropriately

• Engage in unprofessional relationships with patients

• Violate patient confidentiality or privacy

• Make false or misleading medical claims

• Practice medicine without proper licensure​

  
  

4.3 Compliance Requirements

HIPAA Compliance (US Users):

• You must execute a Business Associate Agreement (BAA)

• Implement required administrative, physical, and technical safeguards

• Conduct risk assessments and maintain security policies

• Report breaches within required timeframes

• Maintain audit logs and documentation​

UK Data Protection (UK Users):

• Comply with UK GDPR and Data Protection Act 2018

• Follow NHS Digital standards and guidance

• Maintain Information Governance Toolkit compliance

• Adhere to Caldicott Principles

• Follow GMC, NMC, or relevant regulatory body guidance

International Users:

• Comply with applicable local healthcare regulations

• Maintain required professional registrations and licenses

• Follow data protection laws in your jurisdiction

  
  

4.4 Content Responsibility

You are solely responsible for all content you create, transmit, or share through ClinixChat:

• Accuracy and completeness of medical information

• Appropriateness of clinical recommendations

• Obtaining necessary consents and authorizations

• Compliance with professional and legal standards

• Consequences of your communications and advice​

ClinixChat does not review, approve, or endorse user content and assumes no responsibility for its accuracy or appropriateness.

5. PRIVACY AND DATA PROTECTION

5.1 Data Collection and Use

Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using ClinixChat, you consent to our data practices as described in the Privacy Policy.​

5.2 Protected Health Information (PHI)

PHI Handling:

• All PHI transmitted through ClinixChat is encrypted end-to-end

• PHI is stored on HIPAA-compliant servers in secure data centers

• Access to PHI is limited to authorized personnel only

• Audit logs track all PHI access and modifications

• PHI retention follows applicable legal requirements​

Your Responsibilities:

• Obtain patient consent before transmitting PHI

• Use minimum necessary standard when sharing PHI

• Verify recipient identity before sending sensitive information

• Report suspected PHI breaches immediately

• Maintain documentation of consents and authorizations​

  
  

5.3 Data Security

ClinixChat implements industry-leading security measures:

• Encryption: AES-256 encryption for data at rest, TLS 1.3 for data in transit

• Authentication: Multi-factor authentication (MFA) available

• Access Controls: Role-based access control (RBAC) and principle of least privilege

• Audit Trails: Comprehensive logging of all system activities

• Vulnerability Management: Regular security assessments and penetration testing

• Incident Response: 24/7 security monitoring and incident response team​

  
  

5.4 Data Retention and Deletion

• Active Accounts: Data retained for duration of account activity

• Inactive Accounts: Data may be archived after 12 months of inactivity

• Account Deletion: Upon request, personal data deleted within 30 days (subject to legal retention requirements)

• Backup Data: Backup copies deleted within 90 days of account closure

• Legal Hold: Data may be retained longer if required by law or legal proceedings​

  
  

6. INTELLECTUAL PROPERTY RIGHTS

6.1 ClinixChat Intellectual Property

All intellectual property rights in the Platform, including software, code, designs, graphics, logos, trademarks, and documentation, are owned by or licensed to ClinixChat. These Terms do not grant you any ownership rights in the Platform.​

6.2 Limited License

Subject to your compliance with these Terms, ClinixChat grants you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the Platform for its intended healthcare communication purposes

• Download and use our mobile applications on your devices

• Access and download your own content and data

This license does not permit you to:

• Sublicense, sell, rent, or lease the Platform

• Copy, modify, or create derivative works

• Reverse engineer or decompile the software

• Remove proprietary notices or labels​

  
  

6.3 User Content License

You retain ownership of content you create and upload to ClinixChat. However, you grant ClinixChat a worldwide, non-exclusive, royalty-free license to:

• Store, process, and transmit your content as necessary to provide Services

• Create backups and ensure business continuity

• Aggregate and anonymize data for analytics and service improvement

• Comply with legal obligations and respond to lawful requests

This license terminates when you delete content or close your account (subject to legal retention requirements).​

6.4 Feedback

If you provide feedback, suggestions, or ideas about ClinixChat, you grant us an unrestricted, perpetual license to use, implement, and commercialize such feedback without compensation or attribution.

7. FEES, PAYMENT, AND SUBSCRIPTIONS

7.1 Subscription Plans

ClinixChat offers various subscription plans with different features and pricing:

Current pricing is available at 

7.2 Payment Terms

• Payment Methods: Credit card, debit card, bank transfer, or invoicing (Enterprise accounts)

• Billing Cycle: Monthly or annual, as selected during subscription

• Automatic Renewal: Subscriptions auto-renew unless cancelled 30 days before renewal

• Price Changes: We may modify pricing with 60 days' written notice

• Taxes: Prices exclude applicable taxes (VAT, sales tax), which you are responsible for paying​

  
  

7.3 Refunds and Cancellations

• Free Trial: May be offered for new users (terms specified at signup)

• Cancellation: Cancel anytime through account settings

• No Refunds: Payments are non-refundable except as required by law

• Prorated Refunds: Not available for partial billing periods

• Account Access: Access continues until end of paid billing period after cancellation​

  
  

7.4 Payment Failures

If payment fails:

• We will notify you and attempt to process payment again

• Your account may be suspended after 15 days of non-payment

• Your account may be terminated after 30 days of non-payment

• You remain liable for all unpaid fees plus collection costs

  
  

8. SUSPENSION AND TERMINATION

8.1 Termination by You

You may terminate your account at any time by:

• Using the account deletion feature in settings

• Contacting customer support at 

• support@clinixchat.com

• Sending written notice to our registered office

Upon termination:

• Your access to the Platform will cease

• Your data will be deleted according to our retention policy (Section 5.4)

• You will receive a final data export if requested within 30 days

• No refunds will be provided for unused subscription time​

  
  

8.2 Suspension by ClinixChat

We may suspend your account immediately without notice if:

• You violate these Terms or applicable laws

• Your account poses a security risk to the Platform or other users

• We detect suspicious or fraudulent activity

• Your professional license is suspended or revoked

• Payment failures exceed 15 days

• We receive a lawful order requiring suspension

During suspension:

• You cannot access the Platform

• Messages and notifications may not be delivered

• Subscription fees continue to accrue​

  
  

8.3 Termination by ClinixChat

We may terminate your account if:

• You materially breach these Terms

• Your account remains suspended for 30+ days

• You fail to cure violations within specified cure periods

• Your professional credentials cannot be verified

• You engage in illegal activities using the Platform

• Continuing service poses legal or regulatory risks​

Notice: We will provide 30 days' notice of non-urgent terminations, except where immediate termination is required by law or safety concerns.

8.4 Effects of Termination

Upon termination:

• All licenses granted under these Terms immediately cease

• You must stop using the Platform and delete all copies of our software

• You lose access to your account and content

• Sections surviving termination remain in effect (see Section 8.5)

• We may delete your data after the retention period​

  
  

8.5 Survival

The following sections survive termination: Intellectual Property Rights, Indemnification, Limitation of Liability, Dispute Resolution, and Governing Law.

9. DISCLAIMERS AND WARRANTIES

9.1 Service Disclaimer

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement

• Warranties regarding accuracy, reliability, or completeness

• Warranties that the Platform will be uninterrupted, secure, or error-free

• Warranties regarding results obtained from Platform use​

  
  

9.2 Medical Disclaimer

CLINIXCHAT IS A COMMUNICATION PLATFORM ONLY. WE DO NOT:

• Provide medical advice, diagnosis, or treatment

• Practice medicine or provide healthcare services

• Verify the accuracy of medical information exchanged

• Guarantee the qualifications or conduct of healthcare professionals

• Assume responsibility for clinical decisions or patient outcomes

• Replace professional medical judgment or in-person consultations​

You acknowledge that:

• You are solely responsible for your professional medical judgments

• ClinixChat does not create a doctor-patient relationship

• The Platform is not a substitute for emergency services

• Technical issues may delay or prevent message delivery

• You must use alternative communication methods for time-sensitive matters

  
  

9.3 Third-Party Services

The Platform may integrate with or link to third-party services (EHR systems, calendar apps, etc.). We do not control, endorse, or assume responsibility for third-party services. Your use of third-party services is governed by their terms and policies.​

9.4 No Guarantee of Results

We do not guarantee that use of ClinixChat will:

• Improve clinical outcomes or efficiency

• Ensure HIPAA or regulatory compliance (compliance is your responsibility)

• Prevent security breaches or data loss

• Meet all your specific requirements or expectations​

  
  

10. LIMITATION OF LIABILITY

10.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLINIXCHAT'S TOTAL LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED:

• For paid accounts: The amount you paid to ClinixChat in the 12 months preceding the claim

• For free accounts: £100 (or equivalent in your currency)

This cap applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise).​

10.2 Excluded Damages

CLINIXCHAT SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages

• Lost profits, revenue, data, or business opportunities

• Cost of substitute services or products

• Patient harm or medical malpractice claims

• Damage to professional reputation

• Regulatory fines or penalties

• Attorney's fees and litigation costs

EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.​

10.3 Exceptions

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including:

• Death or personal injury caused by our negligence

• Fraud or fraudulent misrepresentation

• Willful misconduct or gross negligence

• Violations of consumer protection laws

• Breach of statutory duties that cannot be waived​

  
  

10.4 Your Liability

You remain fully liable for:

• Your professional conduct and medical decisions

• Compliance with professional standards and regulations

• Obtaining necessary consents and authorizations

• Patient harm resulting from your actions or omissions

• Breaches of confidentiality or privacy

• Violations of these Terms​

  
  

10.5 Allocation of Risk

YOU ACKNOWLEDGE THAT:

• The limitations in this section reflect a reasonable allocation of risk

• The fees you pay reflect these limitations

• You would not obtain the Platform at these fees without these limitations

• These limitations are essential elements of the bargain between us​

  
  

11. INDEMNIFICATION

11.1 Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless ClinixChat, its affiliates, officers, directors, employees, agents, and licensors from and against all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney's fees) arising from or related to:

• Your use or misuse of the Platform

• Your violation of these Terms

• Your violation of applicable laws or regulations

• Your violation of any third-party rights (including privacy, intellectual property, or professional rights)

• Content you submit or transmit through the Platform

• Your professional conduct and medical decisions

• Patient harm or malpractice claims related to your use of the Platform

• Unauthorized access to your account due to your failure to maintain security​

11.2 Defense and Settlement

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you. You will cooperate with our defense and may not settle any claim without our prior written consent.

11.3 Notice Requirement

We will promptly notify you of any claim subject to indemnification, but our failure to do so does not waive your indemnification obligations except to the extent you are materially prejudiced.

12. DISPUTE RESOLUTION

12.1 Informal Resolution

Before filing any formal claim, you agree to contact us at 

legal@clinixchat.com

 and attempt to resolve the dispute informally for at least 30 days. Include:

• Your name and account details

• Description of the dispute

• Relief you are seeking

We will respond within 15 business days and work in good faith to resolve the matter.​

12.2 Binding Arbitration (US Users)

If informal resolution fails, disputes will be resolved by binding arbitration under the American Arbitration Association (AAA) Commercial Arbitration Rules. Key terms:

• One Arbitrator: Disputes heard by a single neutral arbitrator

• Location: Arbitration held in your state of residence or virtually

• Costs: Each party pays their own attorney's fees and costs

• Discovery: Limited discovery as determined by arbitrator

• Appeal: Arbitration award is final and binding with limited appeal rights

• Class Action Waiver: You waive the right to participate in class actions​

Exceptions: Small claims court actions and injunctive relief for intellectual property infringement are excluded from arbitration.

12.3 Governing Law (UK Users)

If you are located in the UK:

• These Terms are governed by the laws of England and Wales

• Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales

• You may have additional consumer rights under UK law that cannot be waived​

12.4 Governing Law (Other International Users)

For users in other jurisdictions:

• Governing law and jurisdiction will be specified in your regional terms

• You may have additional consumer rights under local law

• Contact 

• legal@clinixchat.com

•  for information about your regional terms

  
  

  
  

13. REGULATORY COMPLIANCE AND PROFESSIONAL STANDARDS

13.1 Healthcare Professional Obligations

As a healthcare professional, you must:

• Maintain current, valid professional licensure in all jurisdictions where you practice

• Comply with all applicable professional standards and codes of ethics (GMC, NMC, AMA, etc.)

• Maintain professional indemnity/malpractice insurance

• Follow documentation and record-keeping requirements

• Report adverse events and safety concerns appropriately

• Obtain informed consent for telemedicine or remote consultations

• Exercise independent professional judgment in all clinical decisions

  
  

13.2 HIPAA Compliance (US Healthcare Entities)

If you are a HIPAA-covered entity or business associate:

• You must execute our Business Associate Agreement (BAA)

• Implement the administrative, physical, and technical safeguards required by HIPAA

• Conduct risk assessments and maintain security policies

• Provide required training to workforce members

• Report breaches of unsecured PHI within required timeframes (generally 60 days)

• Maintain documentation of compliance activities

• Allow access to audit logs upon reasonable request​

Important: ClinixChat serves as a business associate when you use the Platform to transmit PHI. Our BAA outlines the specific terms of this relationship.

13.3 UK Data Protection and NHS Standards

If you provide healthcare services in the UK:

• Comply with UK GDPR and Data Protection Act 2018

• Follow NHS Digital Technology standards and guidance

• Adhere to Caldicott Principles for information governance

• Maintain NHS Data Security and Protection Toolkit compliance (if applicable)

• Follow Care Quality Commission (CQC) requirements

• Comply with professional body guidance (GMC Good Medical Practice, NMC Code, etc.)

• Implement appropriate information governance policies

  
  

13.4 EU GDPR Compliance

For users in the European Union:

• Data processing complies with GDPR requirements

• We serve as a data processor when you use the Platform

• Data Processing Addendum (DPA) available upon request

• Data transfers outside EU/EEA comply with approved mechanisms

• You have rights under GDPR (access, rectification, erasure, portability, etc.)

• Contact our Data Protection Officer at 

• dpo@clinixchat.com

  
  

13.5 Professional Liability

IMPORTANT: ClinixChat does not provide professional liability insurance or indemnification for your professional activities. You are solely responsible for:

• Maintaining adequate professional liability/malpractice insurance

• All professional judgments and clinical decisions

• Patient harm or adverse outcomes related to your care

• Compliance with professional standards and scope of practice

• Obtaining necessary consents and maintaining documentation​

  
  

13.6 Regulatory Reporting

You must promptly report to appropriate authorities:

• Suspected child abuse or neglect

• Elder abuse or vulnerable adult abuse

• Communicable diseases requiring public health notification

• Medical errors or adverse events per regulatory requirements

• Impaired colleagues or unsafe practices

• Data breaches involving PHI​

ClinixChat will cooperate with regulatory investigations and lawful requests for information.

14. FORCE MAJEURE

ClinixChat shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

• Natural disasters (earthquakes, floods, fires, pandemics)

• War, terrorism, civil unrest, or government action

• Labor disputes or strikes

• Internet or telecommunications failures not caused by us

• Cyberattacks or denial-of-service attacks

• Power outages or equipment failures

• Failures of third-party service providers​

During force majeure events, our obligations are suspended for the duration of the event. If a force majeure event continues for more than 30 consecutive days, either party may terminate with written notice.

15. CHILDREN'S PRIVACY

ClinixChat is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that a minor has provided personal information, we will promptly delete it. Parents or guardians who believe a minor has provided information should contact 

privacy@clinixchat.com

.​

Exception: Healthcare professionals may use the Platform to communicate about pediatric patients, subject to obtaining appropriate parental/guardian consent and complying with applicable laws (COPPA in the US, etc.).

16. ACCESSIBILITY

ClinixChat strives to make the Platform accessible to users with disabilities. We aim to comply with:

• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA

• Americans with Disabilities Act (ADA) requirements (US)

• UK Equality Act 2010 requirements

• EU Accessibility Act requirements

If you encounter accessibility barriers, please contact 

accessibility@clinixchat.com

. We are committed to providing reasonable accommodations.​

17. EXPORT CONTROLS

The Platform may be subject to export control laws and regulations. You agree not to:

• Export, re-export, or transfer the Platform to prohibited countries or entities

• Use the Platform in violation of export control laws

• Provide access to individuals on restricted party lists

• Use the Platform for prohibited end uses (weapons development, etc.)​

You represent that you are not located in, under the control of, or a national or resident of any restricted country or on any restricted party list.

18. ENTIRE AGREEMENT AND SEVERABILITY

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements you've entered (BAA, DPA, etc.), constitute the entire agreement between you and ClinixChat regarding the Platform and supersede all prior agreements and understandings.​

18.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.​

18.3 No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of ClinixChat.​

18.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms to any affiliate or successor in connection with a merger, acquisition, or sale of assets.​

18.5 Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights except as expressly stated herein.

19. NOTICES AND CONTACT INFORMATION

19.1 Notices to You

We may provide notices to you via:

• Email to the address associated with your account

• In-app notifications or messages

• Posting on the Platform

• Physical mail to your registered address​

Notices by email are deemed received 24 hours after sending (if no delivery failure). You are responsible for keeping your contact information current.

19.2 Notices to ClinixChat

Notices to ClinixChat must be sent to:

Legal Department
ClinixChat Ltd
[Insert Registered Office Address]
Email: 

legal@clinixchat.com

Notices are deemed received when we acknowledge receipt or 5 business days after mailing (whichever is earlier).

19.3 Customer Support

For technical support or general inquiries:

Email: 

support@clinixchat.com

Phone: [Insert Support Phone Number]
Hours: Monday-Friday, 9:00 AM - 5:00 PM GMT
Emergency Support: Available 24/7 for Enterprise accounts

19.4 Privacy and Security Concerns

For privacy questions or to report security incidents:

Privacy: 

privacy@clinixchat.com

Data Protection Officer: 

dpo@clinixchat.com

Security: 

security@clinixchat.com

Breach Reporting Hotline: [Insert 24/7 Hotline]

19.5 Regulatory Compliance

For HIPAA, GDPR, or other regulatory compliance questions:

Compliance Team: 

compliance@clinixchat.com

HIPAA Officer: 

hipaa@clinixchat.com

20. SPECIAL PROVISIONS FOR SPECIFIC JURISDICTIONS

20.1 California Users

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). See our Privacy Policy for details on exercising your rights.​

20.2 EU/UK Users

You have rights under GDPR/UK GDPR including access, rectification, erasure, restriction, portability, and objection. Contact 

dpo@clinixchat.com

 to exercise these rights.​

20.3 Australia Users

These Terms are governed by Australian Consumer Law. You have consumer guarantees that cannot be excluded. Contact 

compliance@clinixchat.com

 for information about your rights.

21. DEFINITIONS

"Account": Your user profile and access credentials for the Platform.

"Business Associate Agreement (BAA)": Agreement required under HIPAA for ClinixChat to handle PHI on your behalf.

"Healthcare Professional": Licensed physician, nurse, dentist, therapist, or other credentialed healthcare provider.

"Healthcare Organization": Hospital, clinic, practice, or other entity providing healthcare services.

"HIPAA": Health Insurance Portability and Accountability Act of 1996 (US).

"PHI" or "Protected Health Information": Individually identifiable health information as defined by HIPAA.

"Platform": ClinixChat website, mobile applications, and all related services.

"User Content": Content you create, upload, or transmit through the Platform.

"We", "Us", "Our": ClinixChat Ltd and its affiliates, officers, directors, and employees.

"You", "Your": The individual or organization using the Platform.

22. ACKNOWLEDGMENT AND CONSENT

By clicking "I Accept," creating an account, or using the Platform, you acknowledge that:

✓ You have read and understood these Terms
✓ You agree to be bound by these Terms
✓ You meet all eligibility requirements
✓ You understand the limitations and disclaimers
✓ You accept responsibility for your professional conduct
✓ You will comply with all applicable laws and regulations
✓ You have authority to bind your organization (if applicable)
✓ You understand this is a legally binding contract​

QUESTIONS?

If you have questions about these Terms, contact us at:

Email: 

legal@clinixchat.com

Website: 

www.clinixchat.com/legal

Address: [Insert Registered Office Address]

Last Updated: February 2, 2026
Version: 1.0

© 2026 ClinixChat Ltd. All rights reserved.